Please read our FAQ before sending us a message.

MY ACCOUNT

Why create an account?

In order to have the benefits of IoT-Shops sales and easily manage your shopping, invoices, shipping addresses and following your order process you should have a IoT-Shops account. It takes 2 mins. to create a account.

How can I create an account?

On the main page click Login button. A register form will appear. Fill the form with your details. You’ll have a confirmation e-mail to complete the registration.

How secure is shopping in the Online Shop? Is my data protected?

Yes, you are protected with with SSL certificate

What if I forgot my password?

You can easily retrieve your password by providing your e-mail address by clicking “Lost your password?”

How can I delete my account?

For totally delete your account please send us an e-mail at support@iot-shops.com

 

PLACING ORDER & SHIPMENT

How long will delivery take?

Actually this belongs to your location. In usual conditions delivery completed about 2-7 days max.

How can I track My order?

You have tracking ID after your order. Also you can track your order on your Tracking account page.

Can I change my details in an ongoing order?my personal

In fact this is not possible. But some cases if the request is acceptable our team will try to help you. So please send an e-mail about your request to support@iot-shops.com if we can do about you request or not.

 
Can I cancel my order online?

Yes sure. You can cancel your order within 24 hours by e-mailing to support@iot-shops.com. Your payment will automatically be refund after cancel process. Refund process may take 2-4 days to seen on your your credit card.

What are the shipping destinations?

Our online shop is open worldwide. Possibility of buying from abroad is directly dependent on the fact of the shipping costs.

Do I have to pay for customs?

In some cases countries applies custom expenses due to their custom rules for the parcels that we shipped. On this cases customers has to pay for custom expenses that may occur.

Do I receive an invoice for my order?

You will have your invoice via e-mail after your order completed.

BILLING & PAYMENT

Which payment methods are accepted in the Online Shop?

You can pay by

+ Credit Card (Master,Visa,American Express)
+ PayPal
+ Direct Bank Transfer
+ iDeal
+ Klarna

All payments are secure with SSL checkout.

Can I request special pricing for high quantities?

Yes sure. If you want to purchase high quantity of product please contact with our sales team in order to get discounted price. Just e-mail to “info@iot-shops.com” about the the product and the quantity that you want to buy. Our sales team will prepare a discounted quote for you.

Why VAT number is important?

If you are a company please provide the VAT number in order to create a invoice.

CUSTOMER SERVICE

How can I submit a claim?

Please e-mail to support@iot-shops.com

When will my order be refunded?

As soon as your refund request is confirmed by our Customer Care service, you will receive your money back whithin 3 to 5 business days depending on your location and the method of payment used.

How can I contact your customer care service?

To contact our Customer Care team please  an e-mail to support@iot-shops.com.[Support will get back to you as soon as possible (usually within 24-48 hours). Queries during weekends will be answered next Monday]